Shipping Address Verification:
To ensure successful delivery, please ensure that the shipping address you provide is accurate. For security reasons, please carefully check that the shipping address matches the address associated with your payment method. Any discrepancies may result in order delays or inability to ship.
Address Change:
Once your order is submitted and payment is completed, we cannot change the shipping address. We recommend that all customers carefully review their order details, including the shipping address, before confirming their purchase. If the provided shipping address is incorrect, we can only cancel the order immediately if it is not completed. You can then reorder and provide the correct shipping address to avoid any inconvenience.
If an order is shipped due to an incorrect address you provided, we will not be liable for any lost goods or additional costs incurred. In such cases, no refund will be issued.
Order Processing Time:
We strive to process and ship orders as quickly as possible. Most orders are processed within 1-2 business days after payment confirmation. However, please note that order processing times may be slightly longer during peak seasons or promotional periods.
Shipping Responsibility:
While we take great care in packaging and protecting your order, Noviao is not responsible for any lost, stolen, or damaged packages during transit. Once a package is handed over to the appropriate courier company, the responsibility for its safe delivery rests with that company. If a package is lost, stolen, or damaged, we recommend that you contact the courier company directly to resolve the issue.
Order Tracking:
Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number. You can use this tracking number to check the progress of your package on our website or through the carrier’s online tracking system.
Package Delivery and Security:
To provide our customers with a convenient delivery experience, please note that packages will be placed at the address specified in your order. To prevent theft or loss, we strongly recommend that you log in to the courier company’s application and modify the instructions given to the courier. For example, you can ask the courier to leave the package behind bushes or at a back door. Taking these precautions will help ensure the safe delivery of your order.
Returned Packages to Sender:
If a package is returned due to customer refusal or non-receipt, we will refund the total price of the goods, excluding shipping and shipping protection fees. Please note that shipping costs are not refundable in this case. If you encounter any returned packages to the sender, rest assured that we will process your refund immediately once the goods are returned to our warehouse.
Shipping Time: Parcel delivery time is 7-20 days.
Free Shipping: Yes, we offer free shipping on your packages.