Before returning or exchanging an item, please email us at support@noviao.com, and we will send you the appropriate address. Please do not return items without sending an email first.
At Noviao, our goal is to ensure you are completely satisfied with your purchase. We gladly accept returns and exchanges within 30 calendar days from the date of receipt, provided the item meets the following conditions:
The item must be brand new, unused, in its original packaging, with all tags intact, unaltered, and odorless. No exceptions will be accepted.
Refunds will be credited to the original payment method. If your refund is not immediately credited, please contact your bank to check the status. Please be patient, as bank processing takes time.
Items marked “Clearance,” “Final Sale,” “Special Offer,” or “Underwear” are not eligible for return or exchange.
We recommend purchasing return insurance, especially for high-value items, as you will be responsible for return shipping costs. Noviao is not responsible for packages that do not arrive at our warehouse.
If you wish to exchange an item, we recommend sending it back as soon as possible to ensure a smooth process, as we cannot guarantee a successful exchange. You will receive an email notification upon receiving your return. Refunds or exchanges typically take 10-15 business days to process. If you have any questions, please email support@noviao.com.
Important Note
Special Offer Items:
Special offer items are non-refundable and non-exchangeable. Final sale, no returns or exchanges.
Special offer items are not eligible for refunds or exchanges.